An angry customer of Auchana wrote to the editorial office of the o2.pl portal, describing the situation in which, in his opinion, he was robbed by the store. “This is how Auchan cheats on weight. They sell products that are 50 percent heavier.” – He said. The man bought Auchan’s own brand steamed bacon.
The bacon package stated that the net weight of the product was 822 grams. However, something prompted the customer to check the actual weight of the bacon. The kitchen scale showed only 379 grams.
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The customer wrote to o2.pl: “I paid more than I expected, so I analyzed the invoice. The weight seemed suspiciously high, because the weight of the product is small, and on the receipt it weighed about 1 kg.” At the same time, he added that he had never encountered a similar situation before, and he shopped in Krakow at ul. Bora Komorowski.
Ochan answers. Translated as “abnormality in the production process”
In an interview with the o2.pl portal, the Oshana press office said, after prior consultation with the manufacturer, that “there was a one-time anomaly in the production process.” “This particular product was randomly sampled for testing on February 19, 2024 – result: grammatical compliance,” says Hana Bernatowicz, an Oshana spokesperson.
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As explained by the manufacturer, the most likely cause of non-compliance is a case in which a pass weigher, while transporting the packaged product, recorded the weight of two items on the scale. The machine prints a single double-sided label. Meanwhile, the spokesperson said he invited the reader to a customer service point to pick up full-sized bacon.
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