The NIK report contains many errors and statements that are not based on facts, Poczta Polska points out, referring to the audit findings of the Supreme Audit Office. The company announced that it has provided a number of interpretations and comments on the findings of the NIK report.
In the report published Thursday, “Quality and Availability of Global Postal Services Provided by Poczta Polska SA” in 2015-2020, The Financial Supervision Bureau has rated, which – which Poczta Polska does not guarantee the proper quality of the world postal services.” “There are still delays in the delivery of parcels and it has become more expensive, and in some areas the population has problems with the availability of postal services” – the report wrote. As it was added, “measures aimed at changing this situation are not fully effective”.
“Poczta Polska did not deliver most categories of parcels as part of the overall service on time” – the Chamber confirmed. As indicated by the research The delivery time of postal items is made at the request of the head of the Office of Electronic Communications.
In addition, according to the Financial Supervision Bureau, in 2016-2019, the post did not achieve most of the indicators required by the provisions of the Postal Law. That local access to postal contact points was sometimes insufficient, even though the organization had the legally required number of contact points.
Poczta Polska’s response to the NIK . report
In a statement sent to the PAP, Poczta Polska confirms that it has complied with all applicable legal regulations in the field of access to postal contact points throughout the country. With regard to the accessibility of postal contact points on a local basis, in accordance with the current legal situation, no specific regulations apply. The company said that if these regulations become binding, Poczta Polska will develop its network of postal points of contact appropriately to meet all the obligations imposed on it.
She added that in the aforementioned exact period the requirements are frequently met:
Regardless of the legal regulations regarding the location of postal contact points, both at the local and central level, there have been and are activities aimed at opening new contact points in areas where there is justified demand from customers – indicated in Poczta.
As I explained, in the graphic materials included in the report, the data presented on the accessibility of facilities in rural communities is inconsistent with the regulations in force, because in rural communes availability is calculated in relation to the area of u200bu200bthe communes, and in NIK material it is converted into the population.
Moreover, the graphical data is inconsistent, because the information provided on the number of establishments in terms of population and type of communes is not readable. – The number of enterprises is not equal to the number indicated in the title, for example 4570 municipal units and urban-rural towns, only 2472 units are included in the drawing “- said the company.
According to Boczeta, with regard to the model prices chosen by the Supreme Court of Audit, it should be emphasized that the percentage increases were presented incorrectly, inconsistent with the actual situation. The report stated that the national economic letter increased by 87% in 2019 compared to 2015. The comparison was made with an unregistered economic letter weighing 350 grams in size A, while the price of this letter in 2015 was 1.75 zlotys, while in 2019, the price of A letter with the same parameters is 2.60 PLN, which means an increase of 48 percent, and not an increase of 87 percent, as stated in the article “- explained the company.
It added that it draws up the pricing policy for postal services, taking into account internal and external factors. They include, among others, the cost of providing the service, including labor costs, the changing market situation, including changes that occur in the postal market, customer behavior, and the behavior of competition in the domestic and international market. “The pricing policy of Poczta Polska services is also analyzed in terms of customer opinions about the value of the services provided and, as a result, is subject to flexible changes. The change in prices for postal services in 2015-2019 occurred in particular by the behavior of the above factors ”- I note this .
Moreover, added Poczta Polska spokesperson Justyna Siwek, the company regularly reports to the Office of Electronic Communications on the status of post offices being adapted to the needs of people with disabilities. She stated that Poczta Polska provides services through a network of postal contact points that are adapted to the needs of people with disabilities. The issue of adapting postal contact points for serving people with disabilities, to the extent resulting from the above art. 62 of the Postal Code, it is subject to constant monitoring, and any difficulties that may arise are eliminated, taking into account legal regulations and the financial capabilities of the operator.
Swiek added that Poczta Polska is taking steps to ensure timely parcel delivery rates are achieved as part of the overall service in local traffic, which has been positively evaluated by the Supreme Audit Office.
According to Buxta Polska, NIK rightly noted in its publication that “the situation of the particular operator is very complex, On the one hand, he is required by law to provide services in a way that generates costs, and at the same time it is a commercial law firm, so he is obligated to an economic account. In implementing NIK conclusions that go beyond the scope under current law, Poczta Polska will incur additional costs that would have no economic or legal justification.
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As noted by Poczta Polska, the NIK report covers the years 2015-2020. The company said: “The company’s board of directors, which has been operating in the current configuration since mid-2020, has undertaken several activities aimed at updating the Post and changes in its performance.”
She also emphasized that, at the beginning of this year, the Poczta Polska strategy for the years 2021-2023 was announced, which envisages a significant increase in the level of investment spending, including on logistics and computing infrastructure, which will translate into improving the timeliness and quality of services provided, and increasing the competitiveness of the post .
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